Inno Beauty Empire ships via USPS. Delivery time is usually 2-3 business days depending on your location after receiving the payement. Before shipping, we take about 1-3 business days depending on the products to processed your order. Once the item is processed and ship, a tracking number will be provided to the email address used to place the order. Inno Beauty Empire is NOT responsible for any lost items. In case something like that happens, you should contact the USPS with your tracking number for investigation.